Terms of Service

1. Acceptance of Terms

By accessing or using the Lagoon Ember website (lagoonember.com) and any services related to furniture restoration and woodworking, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should discontinue use of our website immediately.

Lagoon Ember is operated from 1-9-6 Sannomiya-cho, Kobe-shi, Chuo-ku, Hyogo 650-0021, Japan. These Terms are governed by the laws of Japan.

2. Description of Services

Lagoon Ember provides furniture restoration and woodworking. Through our website, you may browse our catalogue, request quotations, place orders, and contact our team. Our product and service range includes, but is not limited to: antique furniture repair, custom woodworking, metalworking, handcrafted tables, cabinet restoration, wood finishing.

We reserve the right to modify, suspend, or discontinue any part of our offerings at any time without prior notice, though we will make reasonable efforts to honour existing orders and commitments.

3. User Accounts and Registration

Accessing particular features may involve sharing contact details or creating a user account. You agree that all information provided will be true and current. The confidentiality of login details and all account activity rests with you.

If you suspect unauthorised access to your account, please notify us immediately at +81 78-331-5729.

4. Orders and Payments

When you submit a quote request or place an order through Lagoon Ember for items such as antique furniture repair or custom woodworking, you are making an offer to purchase. We reserve the right to accept or decline any order. Prices listed on our website are in Japanese Yen (JPY) unless otherwise stated and are subject to change without notice.

Payment terms will be confirmed at the time of order acceptance. All transactions are processed securely. You agree to provide valid payment information and to pay all charges incurred in connection with your order, including applicable taxes and shipping fees.

5. Shipping and Delivery

We ship products related to furniture restoration and woodworking within Japan and, where feasible, internationally. Delivery timeframes are estimates and may vary depending on the complexity of your order (particularly for custom or made-to-order items such as metalworking). Lagoon Ember is not liable for delays caused by shipping carriers, customs processing, or events beyond our control.

Risk of loss passes to you upon delivery to the carrier. Please inspect your order upon receipt and report any damage within 7 business days.

6. Returns and Refunds

Items from our standard range may be sent back within 14 days of receiving them, so long as they are unused and in the original packaging. Custom-made or bespoke items (for example, specially commissioned wood finishing) are generally non-refundable unless defective.

To initiate a return, contact us at +81 78-331-5729 or via the contact form on our website. Refunds will be processed to the original payment method within 14 business days of our receipt of the returned item.

7. Intellectual Property

All content on the Lagoon Ember website, including text, images, product photographs, logos, designs, and layout, is owned by Lagoon Ember or its licensors and is protected by Japanese and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

8. User Conduct

When using our website, you agree not to:

• Knowingly provide false or misleading information.
• Bypass security measures or access restricted portions of the site without permission.
• Use automated scripts, spiders, or scrapers to collect content or data without authorisation.
• Post or distribute unlawful, defamatory, or infringing material.
• Hinder the proper functioning of the website or overwhelm our servers.

9. Limitation of Liability

To the maximum extent permitted by Japanese law, Lagoon Ember shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) our website or products. Our total liability for any claim shall not exceed the amount you paid to us for the specific product or service that gave rise to the claim.

This limitation does not apply to damages arising from wilful misconduct or gross negligence on our part.

10. Disclaimer of Warranties

Our site and its materials are presented "as is" with no warranties of any kind. We make no guarantees regarding completeness or accuracy. While we strive to keep product descriptions for antique furniture repair and other items accurate and up to date, we do not warrant that all information is error-free, complete, or current at all times.

11. Third-Party Links

From time to time we may link to outside websites. These external resources are beyond our control, and we assume no responsibility for their content or privacy practices.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Japan. Any disputes arising from these Terms or your use of Lagoon Ember shall be subject to the exclusive jurisdiction of the Tokyo District Court.

13. Modifications

Revisions to these Terms may be made as needed. Each new version will be published here with a clear effective date. If you continue to use our services after a change, you are bound by the updated terms. We recommend checking this page periodically.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: