Privacy Policy

1. Introduction

Lagoon Ember ("we", "us", or "our") operates the website lagoonember.com and provides furniture restoration and woodworking. We are committed to protecting your personal information in accordance with Japan's Act on the Protection of Personal Information (APPI / 個人情報保護法) and the EU General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains what data we collect when you browse our website, request a quote, place an order, or contact our team, and how that data is stored, used, and shared.

2. Data Controller

The entity responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide Directly

When you enquire about antique furniture repair, request a quote for custom woodworking, subscribe to our updates, or contact us through our website forms, we may collect:

• Full name
• Email address
• Phone number
• Postal address (for shipping estimates or on-site consultations)
• Project details and specific requirements related to metalworking

3.2 Information Collected Automatically

Our web server and analytics tools may automatically record:

• Your IP address and a broad geographic indicator
• Browser type, operating system, and device category
• Pages visited, time on site, and referral source
• Cookie identifiers (see our Cookie Policy)

4. How We Use Your Information

We process personal data for the following purposes:

• Fulfilling orders and requests: preparing quotations, processing orders for antique furniture repair and wood finishing, and arranging delivery or service appointments.
• Communication: responding to enquiries about our furniture restoration and woodworking, sending order-status updates, and providing after-service support.
• Website improvement: analysing browsing patterns so we can improve our product listings and the overall user experience.
• Legal compliance: meeting our obligations under Japanese commercial law and tax regulations.

5. Legal Basis for Processing

Our data processing meets APPI requirements for purpose limitation and proper notice. For visitors covered by the GDPR, we rely on:

• Consent for subscribing to updates and allowing non-essential tracking technologies.
• Contractual necessity when you request a quote or place an order.
• Legitimate interest in understanding how visitors browse our website so we can improve the experience.

The CCPA provides California consumers with the right to know, delete, and opt out of the sale of their personal data. We do not sell, and have never sold, personal data.

6. Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

• Shipping and logistics partners for product delivery within Japan and internationally.
• Payment processors that handle transactions securely under PCI-DSS standards.
• Analytics providers that help us understand site usage (data is anonymised where feasible).
• Legal authorities if required by Japanese law or a valid court order.

7. International Transfers

Servers located in Japan house your personal data. Cross-border transfers, when necessary, are governed by contractual measures consistent with APPI Article 28.

8. Data Retention

We retain personal data only as long as necessary:

• Quote and contact records: stored for up to two years following the final interaction.
• Sales and shipping data: seven years per Japanese fiscal law.
• Newsletter recipients: until they choose to unsubscribe.
• Technical logs: removed after a 12-month rolling window.

9. Your Rights

Under APPI and, where applicable, GDPR and CCPA, you have the right to:

• Seek disclosure of the personal records we hold in your name.
• Correct inaccurate or outdated information.
• Request deletion of data that is no longer necessary.
• Withdraw consent for marketing communications at any time.
• Object to processing based on legitimate interest.
• Request data portability in a machine-readable format (GDPR).
• Opt out of personal data sale (CCPA) — we do not engage in such sales.

To exercise any of these rights, contact us at privacy@lagoonember.com or call +81 78-331-5729. We will respond within 30 days.

10. Children's Privacy

Our website and services related to furniture restoration and woodworking are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe a child has submitted information to us, please contact us so we can delete it promptly.

11. Security Measures

Our website is fully SSL/TLS-encrypted. Only employees whose roles require it may view personal data, and we perform periodic audits of how data is handled. No system offers a guarantee against every threat, but we apply responsible technical and organisational controls.

12. Changes to This Policy

This policy may change as our range of services develops or as data-protection law evolves. Significant revisions will be announced on this page with an updated publication date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out: